Thursday, May 21, 2009

Responsibility

It seems a shame to me that it's not enough to trust people to simply do their jobs. In my dealings with doctors' offices over the last 5 months, I am unfortunately learning the hard way that one must see things through to the end. I assumed Dr. X's office communicated with Dr. Y's office, and that if no communication had occured, Dr. Y's office would let me know. It happened not once but three times before I finally told my optimistic self to be realistic. A nice doctor doesn't necessarily mean a responsible office. And too many people like passing blame. And all too often the blame rests with the patient or the patient's representative.

It's not how things should work, but it is simply how they do work. This is facing reality. People must now hold the medical community's hand to ensure that, yes, they have faxed reports, sent out documents, and made referral appointments. A friend faced a nightmare of medical paperwork and appointments for a year, nagging medical offices to communicate with one another so that her daughter could have timely MRIs and follow-up appointments. I thought her case was from being at the mercy of government insurance. However, during our own medical crisis, I found that it's no easier with private insurance companies and well-touted specialists.

I remember my own mother struggling to remember to check up on the doctors to make sure they had followed through with what they said they'd do. I remember thinking, 'Surely she's exaggerating how bad the doctor's office is.' And now I realize that in the mess of our health care system and the breakdown of personal responsibility, that yes, it is that bad. It's another note to post on the calendar, another phone call to make, another 15 minutes of listening to musaq only to hear, "I don't know." It's dealing with people who have large egos or people who just don't care. It's a system that's overworked and flooded with too many regulations. It's another area for God's mercy and strength. It's a realization that life would be far simpler if we all were honest and responsible, doing business with integrity. No job too small, no role too big; we all have the duty to do our best.

The world simply needs more adults in maturity, not just age.

No comments:

Post a Comment